Policies

We understand that there are changes in schedules in our busy lives. In the event that a scheduled cleaning service must be changed or cancelled, we ask that our clients notify us 24 hours in advance. This gives us an opportunity to fill that spot and keep our team working a full schedule. When a client cancels with less than a 24 hour notice a fee of 50% of the charges for that service will be applied.

We require full payment  within 5 days upon completion of our service to your home. We ask that outstanding balances be paid prior to the next scheduled cleaning. If left unpaid before the next cleaning day, we will be unable to perform the cleaning. Returned checks are charged $30 for reprocessing.

Please be certain your home is accessible to our team. If you are not at home when we come to clean, please deactivate your security alarm prior to each scheduled visit, or provide us with a code. If our team is unable to access your home or is turned away when they arrive (for any reason), a fee of fifty percent (50%) of the bill due for the service that would have been performed will be applied.

Prior to our arrival, please remove all dishes from sink, clothing, toys, etc that may delay the efficient cleaning of your home. This will maximize productivity and minimize the time we spend to clean your home. If you prefer that our cleaning technicians remove these items, we are happy to do so and will add the additional billing time with corresponding charges